Shipping Information
United Kingdom
- Free delivery on orders over £30
- For orders under £30:
- Second class delivery: £2.99
- Orders usually dispatched within 3 working days
- Orders usually delivered within 3 working days after dispatch
Europe
- £6.99
- Orders usually dispatched within 3 working days
- Orders usually delivered within 10 working days after dispatch
Worldwide
- £14.99
- Orders usually dispatched within 5 working days
- Orders usually delivered within 20 working days after dispatch
- Some products cannot be shipped to international destinations
Please note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
All delivery charges exclude customs fees.
If you do not receive your order within the anticipated delivery time, please get in touch and we'll see what we can do.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 working days), the time it takes us to process your return once we receive it (3 to 5 working days), and the time it takes your bank to process our refund request (5 to 10 working days).
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.